Standards
The standards we live by for every customer, every vehicle, and every visit.
Vic's Detailing Co. is committed to delivering premium auto detailing services in a respectful, safe, and professional environment. This Code of Conduct applies to our staff, customers, vendors, and anyone who interacts with our team or business.
We treat every customer with courtesy and expect the same in return. Abusive, threatening, discriminatory, or harassing language or behavior will not be tolerated and may result in refusal of service or termination of an appointment.
Customers are asked to provide accurate information about their vehicle, its condition, and any concerns before service begins. We will be honest about expected results, pricing, and what can or cannot be safely corrected.
For mobile detailing, customers must provide a safe, well-lit location free from hazards. Staff reserve the right to refuse or reschedule service if the work area is unsafe for personnel, the vehicle, or equipment.
Please remove personal belongings, valuables, and sensitive items from the vehicle before service. While we take care inside your vehicle, we are not responsible for lost or damaged personal items left inside.
We arrive within the agreed service window. We ask customers to be available to provide vehicle access at the scheduled time. Repeated late access or no-shows may affect future booking eligibility.
Please disclose smoke, pet hair, or strong odors when booking so we can allocate proper time and products. For health and safety, staff will not work in vehicles contaminated by hazardous materials, bodily fluids, or illegal substances.
We welcome honest feedback. Reviews and social media tags should reflect genuine experiences. We do not post fake testimonials, and we do not pay for positive reviews. Constructive feedback is handled directly and professionally.
We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic. Everyone is welcome.
If you experience or witness behavior that violates this Code of Conduct, please contact us at Vicsautoluxe@gmail.com or (321) 696-0555. We take all reports seriously and will address them promptly and confidentially.
Have a question or concern? Reach out at Vicsautoluxe@gmail.com or (321) 696-0555.
